Return & Refund Policy

Return Period

At Valoriva, we want you to be completely satisfied with your purchase. If you wish to return an item, you have 14 days from the date of delivery to initiate the return process.

Refund Process

Once we receive your returned item, we will inspect it to ensure it meets the requirements of our Return & Refund Policy. If your return is approved, we will issue a refund for 47% of the original purchase price. This refund amount reflects deductions for the original shipping costs and other fulfillment services.

Eligibility for Returns

To be eligible for a return and refund:

• The item must be unused and in the same condition as when you received it.

• The item must be returned in its original packaging.

• Proof of purchase or your order number must be provided.

How to Initiate a Return

To begin the return process, please contact our customer support team at Valoriva.shop@gmail.com with your order details. Our team will provide you with the necessary instructions for returning your item.

Return Shipping

Customers are responsible for all shipping costs associated with returning an item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refund Timeline

After we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected. If approved, your refund will be processed within several business days. The exact time it takes for the funds to appear in your account depends on your original payment method and your financial institution.

Contact Us

If you have any questions or require further assistance regarding our Return & Refund Policy, please contact us at:

Email: Valoriva.shop@gmail.com

Thank you for shopping with Valoriva. Your satisfaction is important to us, and we are committed to making the return and refund process as simple and transparent as possible.