Our support team is here for you 7 days a week. Just email us at valoriva.shop@gmail.com and we'll get back to you within 24 hours.

Yes, as long as it hasn't shipped. Since we process orders quickly, email us within 12 hours of purchasing and we'll do our best to update or cancel it before it leaves the warehouse.

Orders are processed within 1–2 business days. Delivery then takes 7–12 business days depending on your location. You'll receive a tracking link by email the moment your order ships, so you can follow it every step of the way.

Yes. As soon as your order leaves our facility, we email you a tracking link. If you haven't received it within 3 business days of ordering, check your spam folder or reach out to us — we'll resend it right away.

Absolutely. Checkout is 100% encrypted and processed through Shopify's secure payment gateway. We never store or have access to your card details. You can pay safely with all major cards and express checkout options.

We stand behind every order with a 30-day satisfaction guarantee. If your product arrives damaged, faulty, or isn't what you expected, contact us and we'll arrange a replacement or full refund — no stress, no hassle.